Friday, February 24, 2012

A first: Globe brings a Cebu-based Visayan customer service

I heard of stories of some Visayan customers who hesitated to call the customer service hotline for "fear" of speaking in English. 

It is expected that people when having concerns are more comfortable telling his concern to the person he is most comfortable with (his kababayan) and in the language that he usually speaks.

Therefore this move by Globe to partner with Aegis People Support in providing a Cebu-based contact center dedicated to Visayan-speaking customers is a very good idea that will be beneficial for both Globe and its customers.

Visayan-speaking customers will now have access to Globe/TM sales and after-sales services through a dedicated Visayan Interactive Voice Response System. By following the self-service voice prompts (in Visayan), callers are directed to a Visayan-speaking customer service representative based in Cebu.

This blogger witnessed an actual call to a Visayan-speaking customer service representative during the launching of this service last February 22 at the San Cristobal II Room, Radisson Blu Hotel. Cebu City.

"Maayong Buntag", will now be a common phrase that will greet these customers as they try to communicate their concerns or inquire about any Globe mobile, Landline or Boroadband services for sales, care or tech matters to Globe's Visayan-speaking customer service representative on the other side of the phone.

In addition, there are now Globe Talk2Globe channels including 24/7 chat service available on the Globe website or via Yahoo Messenger by adding "Talk2GLOBECHAT" as your YM buddy. There is also Globe's *143# easy-to-use quick service menu that allow subscribers access to the latest information on Globe promos in their cellphones.

So Globe users, you can try these services for yourself or spread the word to your friends.

Monday, February 13, 2012

Cebuano Ka?

(article sent by Henry L. Yu, M.D.)

Occasions and celebrations do come and go. Happening now, gone tomorrow. Yes, just like seasons in the sun. After Christmas came Sinulog. Now that these are done and over with, what's next? There's Valentines, then the Holy Week, graduation, summer holiday, Labor Day, school opening, Independence Day, etc. Cebu really never runs out of celebrations, and along with these, the sale promos at the mall or anywhere else. Where but in Cebu? But proud to be a Cebuano. Aren't you? 
Cebuano ka ba o Cebuano ba ka? Yup, you're a Cebuano if...
1. You have no "L" in your vocabulary - Bay, Wa, Di.
2. You know the meaning of the words mosuroy, manglimbong, mangilad, maningkamot, mamakak, makighimamat, lumad.
3. You know the meaning of such modern short-cut terms - naning, promdi, McDo, spag.
4. You know the difference in meaning of nalibang, nakalibang, nagkalibang, nagkalibanga.
5. You know Vino Kulafu, Rufina Patis, San Mig.
6. You know Titay, Shamrock, Alejo, Villalonga, Didang.
7. You know where Fuente, Colon, Junquera, Taboan, Pasil, etc.
8. The family names Osmena, Gaisano, Ludo, Rama, Singson, Cuenco, ring a bell to you.
9. You would miss eating lechon or sinugbang baboy or isda with your hands.
10. You bring danggit, otap, dried mangoes, or even one whole lechon, as pasalubong to friends and relatives.
11. You're familiar with Sutukil, budbud, bibingka, masareal, otap, rosquillos.
12. You know where Gaisano Colon, Lao Eng Chong, White Gold, Taoist Temple, BTC, STK, JY Square, etc.
13. You ask a friend when you bump into him in the mall: "Nag-unsa ka?" or "Ikaw ra?" or "Kinsa imong kuyog?"
14. You say "Bitaw" and "Mao gyud" if and when you agree on something.
15. You say "Puerya buyag" when somebody appreciates your beauty or talent.
16. You say "More pa, mamatay pa ko" when you try to tell the truth, while making a cross sign with your fingers.
17. You know how to sing "Usahay", "Matud Nila", "Bisan Sa Damgo Lang".
18. You feel happy and excited when you meet a fellow Cebuano in Manila or in the U.S.
19. You use "Bai" or "Dong" or "Day" in addressing a person whose name you don't know.
20. You knock on wood and say "Simba ko lang palayo" when you don't want something bad to happen or to drive bad omen.
21. Your Tagalog sounds very hard as in pagka- gahi  nalang gyud - "Mag-inusapay muna kayo diyan", "Huwag mong katihin ang likod mo", "Ang mahal naman, patawarin mo ako", "Huwag mong libugin ang utak ko.".